State Farm® Insurance Agent Brad Riley

"I can’t say enough positive things about Sam for the exceptional customer service she has provided. From helping with documentation to answering questions and making sure we have the information we need, Sam has consistently gone above and beyond.

She is incredibly knowledgeable, patient, responsive, and thorough, but what stands out most is the way she treats people! Sam is warm, personable, and genuinely cares about helping her customers. She never makes us feel like we are a burden or that our questions are an inconvenience. Instead, she takes the time to listen, explain things clearly, and make sure we feel informed.

You can tell she takes pride in her work, and enjoys helping people. That kind of genuine care is not something you encounter every day, and it makes a tremendous difference in the customer experience.

Sam is truly an asset to your company, and I hope she knows how much her effort and kindness are appreciated! Thank you Sam!"

"This office has the best customer service! I would recommend Brad Riley State Farm to anyone."

"Gracie helped me today with my policy and she was great and very friendly!!"

"Spoke with Erica today about updating my coverage! Very freindly and very thorough on explaining coverage! Highly recommend the Brad Riley office and State Farm team!"

"The customer service was awesome!! Everything was explained really good. Haven't been with them long. But will suggest that you try them."

"The best priced insurance I have found, friendly and excellent service. Ask for Caroline!"

"Gracie is wonderful! Took care of all our needs quickly and professional!"

"Nice guy, personable and knowledgeable."

"Thank you for good customer service 🙂"

"Caroline was not pushy, she explained the options and answered my questions. I told her I wanted to compare it to what I have now, My husband became ill and hospitalized, next told
her I was just tired and feeling sick .Caroline was
Very understanding and stated she would give me a week to look over the policy and to feel better..She followed up as promised and ŵe
sat down and talked with her because she had
been, so patient and kind! Caroline was excellent and exceptional! Thank you, !
."

"Gracie has been amazing!!!!! My first relocation fell through and she has been patient, knowledgeable, and kind even though I’m probably driving her nuts with all my frequent changes and questions. I could not ask for better help. The entire office has been wonderful every time I’ve needed something but I especially want to say thanks to Gracie for all the help during this stressful time. I could not have gotten through it without the extra help and patience🥰"

"Dustin was awesome he help us get insurance for our daughter and wasn't pushy he answered all our questions and quick to answer all our calls thank you Dustin"

"Excellent service by agent Yinelysshe is very professional in his work and gives quick solutions"

"Everyone in the office was friendly and helpful. They made switching insurance companies an enjoyable experience - and they saved me a bunch of money!"

"State Farm team I will never leave them they are the greatest they're very helpful understanding and go all out to make sure everything is right they're are the best and I thank you and I appreciate them"

"Great people, treat you like family!"

"Jt was absolutely amazing got me in and out most wonderful experience best team ever"

"Everyone at Brad Riley State Farm is nice and kind. They are always willing to answer my questions and finding ways that I can save money. Highly recommended"

"Beware: Bait-and-switch tactics and nonexistent customer support

A few months ago, I reached out for a home insurance quote and agreed to bundle auto insurance for a discount, setting the auto policy to start a month later when my existing coverage ended.

At 4:00 PM on the Friday before my policy was set to begin, they called to tell me my auto premium was jumping by $80 a month due to a "speeding ticket from a year ago." This gave me less than an hour before close of business to accept the hike, scramble for another provider, or risk driving uninsured the next day.

The issue? That ticket does not exist. I pulled my official DMV record, and it is completely clean. When I pressed the company for details, they could provide zero documentation and instead pawned me off on a third-party contact number where nobody ever picks up. For the past two months, I have followed up weekly, but the agent still refuses to give me a straight answer or resolve the issue.

Springing a sudden, unsubstantiated rate hike at the very last second feels like a deliberate bait-and-switch. Take your business elsewhere."

"Every time I have called they have given excellent help"

"I am very very happy with my insurance office. There is not a time that I have not gotten fast and prompt service. Thank you from your happy client."

"I called in a panic to have my car insurance switched from NY to SC (so that I could register my car here) and the girl I spoke to was so calm, sweet and professional. She switched everything over quickly and efficiently, and was super kind about it. She is an absolute gem"

"State farm always on point and easy to make changes on policy"

"Marlon is super amazing. Always extremely helpful and has been since day one. Would definitely refer him to potential customers. Response time is extremely fast and communication is amazing!"

"Wonderful service best customer service"