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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Hannah Fleming

Hannah Fleming

January 5, 2026

5  out of  5
rating by Hannah Fleming
"Love love working with this group!!"
We responded:
"At our agency, we believe great insurance starts with great relationships. Thanks for letting us be part of your journey, Hannah—we’re always here for you!"
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Juan Ruiz

January 2, 2026

5  out of  5
rating by Juan Ruiz
"They are the nicest people. I am so glad I switched to them"
We responded:
"We appreciate you, Juan! Building long-term relationships with our customers is what it’s all about, and we’re so happy to have you as part of our insurance family! "
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Tangela Hodge

December 31, 2025

5  out of  5
rating by Tangela Hodge
"The customer service is amazing. The agents and representatives are always polite, patient, and very helpful."
We responded:
"We truly appreciate your feedback! Our team is always happy to help with your homeowners and auto insurance needs."
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Willie Johnson

December 29, 2025

5  out of  5
rating by Willie Johnson
"State farm always on point and easy to make changes on policy"
We responded:
"We’re so glad to hear you had a great experience! It’s our pleasure to serve you, and we appreciate your kind words. Thanks for being part of our insurance family!"
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Lisa Anderson

December 24, 2025

5  out of  5
rating by Lisa Anderson
"I was very pleased with this company and JT made everything so easy!! He is the Man!!!A++++++"
We responded:
"We take pride in providing the best service possible, and it’s wonderful to hear that you had a great experience. Thank you for being a valued customer! "
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Lillian Murdock

December 23, 2025

5  out of  5
rating by Lillian Murdock
"Get customer service. Pleasant to speak with."
We responded:
"We appreciate you, Lillian! Your feedback reassures us that we’re making a difference, and we’re grateful for your support. If you ever need assistance, know that we’re always here for you! "
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TJ JOHNSON

December 22, 2025

5  out of  5
rating by TJ JOHNSON
"I had a great experience; I'm amazed at how fast and affordable it is to work with them."
We responded:
"We’re so grateful for your five-star review! Our team works hard to provide expert guidance and a smooth experience, and we’re thrilled to know we met your expectations. Thank you for choosing us!"
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Randy Thomason

December 17, 2025

5  out of  5
rating by Randy Thomason
"I always receive fast service. I make a payment to Brad Riley Agency and always get the most pleasant and helpful people. I spoke with Sam on the phone today and she was very helpful and processed my request very fast. Each time I call the office I always speak to the most courteous people. Wonderful service!"
We responded:
"Thanks, Randy! We love helping people find the right coverage, and it means so much to hear that you had a great experience with us. We’re always here for you! "
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Eric Gregory

December 15, 2025

5  out of  5
rating by Eric Gregory
"Very friendly and knowledgeable,from Dustin to all the staff."
We responded:
"Thank you for your positive review. We are glad you found out office friendly and we were able to help you!"
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Ondrea Strong

December 11, 2025

5  out of  5
rating by Ondrea Strong
"Got insurance less than hour its high ash but I can make partial payments thats the only good part but all In all im satisfied"
We responded:
"Thanks so much for your feedback! We're happy to hear you were able to get your insurance set up quickly and that the payment flexibility is working for you. If you ever want to review your policies or explore ways to adjust your coverage, we’re always here to help."
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Carol Morris Menne'

December 9, 2025

5  out of  5
rating by Carol Morris Menne'
"I had previously been with the same third party agent since the 80's and am so so happy I decided to go w State Farm and Brad's office! The savings has been awesome along w the prompt communication and service!!"
We responded:
"We truly appreciate you taking the time to share your positive experience. It means a lot to us that you decided to choose State Farm and our office after such a long tenure with your previous agent. We're delighted to know that you are seeing significant savings and value the prompt communication and exceptional service our team provides. Thank you for being a valued client!"
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Chris Krogedal

December 2, 2025

5  out of  5
rating by Chris Krogedal
"Every time I need anything Brad Riley's State Farm Insurance team is great to work with and helps me out. They are also easy to get ahold of and talk to which is becoming more of a rarity these days. I highly recommend them!"
We responded:
"We’re grateful for your feedback, Chris! Knowing that we made a positive impact means the world to us. Thank you for trusting us with your insurance needs! "
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keshav b

December 2, 2025

5  out of  5
rating by keshav b
"Wonderful support"
We responded:
"We’re so glad we could help you find the right coverage! We believe in making insurance personal, and we’re happy to hear that reflected in your experience. "
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Lisa Dearing

December 1, 2025

5  out of  5
rating by Lisa Dearing
"They always treat me like family! The best insurance experience I've ever had."
We responded:
"Customer satisfaction is our top priority, and your feedback is what keeps us motivated! Thank you for your kind words and for allowing us to serve you!"
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Tracee Reese

November 26, 2025

5  out of  5
rating by Tracee Reese
"Kristen was excellent and very knowledgeable"
We responded:
"Thank you for your 5 star review! We are glad we were able to give you fantastic service! "
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Emeral Gadson

November 24, 2025

5  out of  5
rating by Emeral Gadson
"They are very helpful and passionate about their business and customer service and they make sure you have everything you need and understand your policies as well"
We responded:
"Thank you so much for taking the time to leave us a review. We are glad to hear that your experience was awesome."
Profile photo of Jennifer Macaraniag

Jennifer Macaraniag

November 21, 2025

5  out of  5
rating by Jennifer Macaraniag
"They keep me informed and are great! I love this agency and would recommend them to anyone."
We responded:
"We take pride in providing the best service possible, and it’s wonderful to hear that you had a great experience. Thank you for being a valued customer! "
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nedra james

November 20, 2025

5  out of  5
rating by nedra james
"I have been with State Farm for about 6 years now. I really love how everyone is so polite and anytime I need assistance they are just a phone call away."
We responded:
"Thank you so much for your loyalty over the past six years! We’re thrilled to hear that our team has been helpful and easy to reach whenever you’ve needed us. Providing friendly, dependable support is what we strive for every day. We truly appreciate you being part of the State Farm family!"
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Shane Smith

November 19, 2025

5  out of  5
rating by Shane Smith
"I really like there customer service and how they checked on me and there very helpful"
We responded:
"Thank you for the great review! We’re glad to hear you’ve had a helpful experience with our team and appreciate you trusting us with your homeowners and vehicle insurance. We’re always here if you need anything!"
Profile photo of Sandi Green

Sandi Green

November 19, 2025

5  out of  5
rating by Sandi Green
"They were very helpful"
We responded:
"Thank you for sharing such positive feedback! We’re always here if you need anything."
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Bobbi Dye

November 19, 2025

5  out of  5
rating by Bobbi Dye
"The staff at this office goes above and beyond for their customers! They are all so very nice and patient! I absolutely love dealing with them!"
We responded:
"Thank you so much for the wonderful review! We’re glad to hear that our team has been helpful and patient, and we truly appreciate you trusting us with your property and vehicle insurance. We’re always here whenever you need us!"
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Jeannette Runyan

November 19, 2025

5  out of  5
rating by Jeannette Runyan
"Great communication and experience with car insurance!!"
We responded:
"Thank you for the kind words! We’re glad you had a smooth experience with your car insurance and appreciate you taking the time to share your feedback. We're always here if you need anything!"
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denise Taylor

November 19, 2025

5  out of  5
rating by denise Taylor
"I received excellent customer service she took the time to explain everything thank you so much!"
We responded:
"Thank you for the great review! We’re glad to hear you received excellent service and that everything was explained clearly. We appreciate you choosing us for your vehicle insurance and are always here if you need anything!"
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Zachary Ingram

November 18, 2025

5  out of  5
rating by Zachary Ingram
"Wonderful service best customer service"
We responded:
"Thank you for your thoughtful review! It’s always our goal to provide excellent coverage and customer service, and we’re so glad you had a great experience!"
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brandon bamberg

November 18, 2025

5  out of  5
rating by brandon bamberg
"I just wanted to thank everyone at Brad Riley State Farm for helping me with all my insurance needs. Mrs. Caroline has been amazing and she helped me immensely with my policies since I moved back home to Gastonia.Thank you once again."
We responded:
"Thank you so much for sharing this! We’re grateful for the opportunity to help with your coverage, and we’re thrilled to hear that Caroline was able to make your transition back to Gastonia a smooth one. We truly appreciate you trusting us with your insurance needs!"