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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Virginia Charlotte

March 2, 2026

5  out of  5
rating by Virginia Charlotte
"Very courteous and quick response."
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Cody Ivey

March 2, 2026

5  out of  5
rating by Cody Ivey
"JT is a patient and very professional person to do business with!"
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Rita Dancy

February 27, 2026

5  out of  5
rating by Rita Dancy
"I've dealt with Brad Riley for about 4 years now and they have excellent customer service they do what they say they'll do they work to get you the best price just overall one of the best companies I've dealt with in the last 10 years. Thanks Kristen for all your help."
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Robert Shonce

February 26, 2026

5  out of  5
rating by Robert Shonce
"Very helpful in upgrading my insurance to meet company requirements."
We responded:
"Thank you for your review! We’re glad we could help you upgrade your insurance to meet your company’s requirements quickly and smoothly. We appreciate your trust in us and are always here if you need anything else."
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Debra Simpson

February 26, 2026

5  out of  5
rating by Debra Simpson
"I gave a 5 star because Dustin was amazing. Very professional and respectful. My case wasn't a simple insurance policy. My mother had died so there was a lot of questions meaning lots of emails and calls. He always responded quickly and when he didn't because he was in a meeting or something. He was so apologizing when he didn't need to. He's a busy person I understand. He's an asset to your company and I enjoy talking to him. You can feel through the phone when someone is truly a nice person. Thx Dustin. Debra Simpson"
We responded:
"Hi Debra, Thank you so much for your 5-star review and kind words. We’re very sorry for your loss and truly appreciate you trusting us during such a difficult time. We’re so glad Dustin was able to support you with professionalism and care. We’ll be sure to share your thoughtful feedback with him."
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Zackery Cline

February 25, 2026

5  out of  5
rating by Zackery Cline
"I had the pleasure of speaking with Zach Aylor regarding homeowners and auto insurance. Although, we were in a great position at the time, he was very thorough in his explanation on coverages and was never pushy. I have had many agents looking for a quick buck in my experience. I’m coming up on renewals for each and will be definitely reaching out to Zach directly!"
We responded:
"Thank you for the great feedback! We're glad Zach provided thorough, pressure-free guidance on your homeowners and auto coverage. We appreciate your trust and look forward to connecting again at renewal! "
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Lance Bell

February 25, 2026

5  out of  5
rating by Lance Bell
"Got me a great plan good pricing"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you found a great plan at a price that works for you. It's our goal to provide affordable, reliable coverage—whether it's vehicle insurance or general liability insurance—and we're glad we could deliver for you. If you ever need anything or have questions about your coverage, we're always here to help!"
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Sharron miller-roberts

February 23, 2026

5  out of  5
rating by Sharron miller-roberts
"The process was quick and easy. An extremely pleasant experience."
We responded:
"Thank you for your kind words! We’re so glad to hear the process was quick and easy and that you had such a pleasant experience. We truly appreciate the opportunity to assist with your accident insurance coverage! "
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Jerome Byrd

February 20, 2026

5  out of  5
rating by Jerome Byrd
"Great customer service and very professional!"
We responded:
"Thank you for the great review! We’re so glad you found our pricing competitive and our team professional and helpful. We truly appreciate the opportunity to assist with your homeowners and vehicle insurance needs! "
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7uncdanny

February 20, 2026

5  out of  5
rating by 7uncdanny
"What a great insurance agency! All the agents are very friendly and helpful. My family has been working with Chase Ratliff for a number of years. Whenever I have a question about insurance, I’ll call Chase and he’s always glad to help me out. That’s a big plus me."
We responded:
"Thank you so much for your kind words! We’re grateful for your family’s trust over the years and are so glad Chase Ratliff has been such a helpful resource. We truly appreciate your support! "
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Brazy_ “Ulises” Salty

February 20, 2026

5  out of  5
rating by Brazy_ “Ulises” Salty
"Fue genial Marlon , fue muy paciente y agradable. Me ayudó con todas las preguntas que hice. Recomendaria a Marlon."
We responded:
"¡Muchas gracias por su reseña! Nos alegra saber que Marlon fue paciente, agradable y respondió a todas sus preguntas. Agradecemos mucho su recomendación. "
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Mike Martin

February 20, 2026

5  out of  5
rating by Mike Martin
"Allie Mitchem helped me switch over from another insurance company that we had for years. They kept raising our rates until I did a ton of research and I found Brad Riley State Farm and they made the transition seamless and the rates were incredibly reasonable. The only thing I regret is not switching years sooner to State Farm."
We responded:
"Thank you for sharing your experience! We’re so glad Allie Mitchem made your switch to State Farm seamless and helped you secure reasonable rates. We’re thrilled you’re happy with your decision—even if it came a little later than you wished! "
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Bryant moore

February 20, 2026

5  out of  5
rating by Bryant moore
"Amazing company. Dustin and Kristin were so great to work with. Very friendly and professional."
We responded:
"Thank you for your kind words! We’re so glad Dustin and Kristin made your experience with life insurance friendly, professional, and easy. We’re happy to hear the claims process and quote timing were smooth as well. "
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Adilene Flores

February 20, 2026

5  out of  5
rating by Adilene Flores
"Brad Riley State Farm es una de las mejores agencias de State Farm para hacer negocios. Vine aquí en busca de un excelente servicio al cliente de un seguro donde carecía de profesionalismo y me encontré con un servicio al cliente excepcionalmente paciente por Marlon Paiz Guevara. Me ayudaron en cada paso del camino para hacer el cambio y todas las preguntas que tenía fueron respondidas con calma y a fondo. ¡Estoy muy feliz de haber encontrado mi seguro donde sé que cualquier necesidad y preocupación que tenga será atendida de una manera eficiente y profesional! ¡Recomiendo mucho esta oficina! Y puntos de bonificación por ser bilingüe."
We responded:
"¡Muchísimas gracias por su reseña tan detallada y positiva! Nos alegra saber que encontró en la oficina de State Farm un servicio excepcional y que Marlon Paiz Guevara le brindó atención paciente y profesional en cada paso del proceso. Nos encanta poder atender sus necesidades de manera eficiente y bilingüe, y agradecemos mucho su recomendación. "
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Ninoska Brizuela

February 20, 2026

5  out of  5
rating by Ninoska Brizuela
"Me complace Compartir con ustedes sobre el Servicio de Seguro de Carro, Seguro de casas etc…el cual me Presta State Farm , por medio de su corredor de Seguro Marlon , es un Joven muy Atento, comunicativo, emprendedor, Amable, conoce el Servicio que le está ofreciendo a sus clientes, busca la manera de satisfacer la necesidad del cliente, esto es muy relevante para un cliente.. me siento muy satisfecha con su trato y el servicio prestado. Explicándome todo a detalle. Excelente SERVICIO. siempre lo recomendaré vean este Ejemplo de este joven trabajador Marlon. Éxito"
We responded:
"¡Muchísimas gracias por compartir su experiencia! Nos alegra saber que se siente tan satisfecha con el servicio recibido a través de State Farm y la atención de Marlon. Es un orgullo contar con personas atentas, comunicativas y comprometidas en nuestro equipo. Nos encanta saber que le explicó todo a detalle y que siempre buscó la mejor manera de satisfacer sus necesidades. Agradecemos de corazón su recomendación y sus palabras tan especiales. ¡Aquí estamos siempre para servirle! Éxitos para usted también."
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Rae Freeman

February 20, 2026

5  out of  5
rating by Rae Freeman
"I love you Guys I love you guys. Y’all are always perfect. The customer service is over and beyond y’all have done so much for me and I think y’all keep doing what you’re doing."
We responded:
"Thank you! We appreciate your support and are grateful you chose us for your life and general liability insurance!"
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Sherry Fields

February 20, 2026

5  out of  5
rating by Sherry Fields
"JT was a great agent. Very intelligent. I would recommend speaking with him. He was very informative and personable! Go JT!"
We responded:
"Thank you for the wonderful feedback! We’re so glad JT made the experience informative and personable while helping with your life insurance needs. We truly appreciate the recommendation."
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Mario Black

February 20, 2026

5  out of  5
rating by Mario Black
"Heidi and Kristin both are amazing an helped be this week with getting my homeowners declaration documents the way the leasing office was asking. 5 out of 5"
We responded:
"Thank you for the 5 stars! We’re so glad Heidi and Kristin were able to help you get your homeowners declaration documents just the way your leasing office needed. We truly appreciate your kind words and are always here to help! "
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Julia Payseur

February 19, 2026

5  out of  5
rating by Julia Payseur
"JT Green took the time to customize the plan that I needed and made everything smooth and easy to understand got me a insurance rate that was affordable with everything that I needed"
We responded:
"Thank you for the great feedback! We’re so glad JT Green could customize a vehicle insurance plan that fit your needs and budget while making the process simple and smooth. We appreciate your trust in us! "
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Stephanie Anderson

February 12, 2026

5  out of  5
rating by Stephanie Anderson
"Excellent!! Brad Riley was amazing. We played phone tag for awhile but he never gave up on me. Saved me over 60 dollars a month on my auto ins and gave me perks that my old ins didn’t even offer me. When it came time to add my grandson, a new driver, it was quick, easy and half the price I was quoted by my old agent. He understood I’m on a fixed income and helped me in every way he could. Definitely felt like he appreciated my business instead of just my money. I’d recommend him to anyone looking for great prices and fantastic customer service."
We responded:
"Thank you for the great review! We’re so glad we could help you save and make everything simple. We truly appreciate your trust and recommendation!"
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Jeff McKeehan

February 11, 2026

5  out of  5
rating by Jeff McKeehan
"I've been a client of Brad Riley - State Farm Insurance Agency for many years and have always received Five Star service. The Brad Riley team is exceptional when it comes to customer service. I probably could save a few dollars a year with one of the online insurance providers, but the personal attention and responsive provided by the Brad Riley team far outweighs any incremental savings. Plus, I get to talk with real live people who know my name whenever I have an insurance question or need assistance. Try that with an A.I. chatbot, Flo, Mayhem or the Gecko. If you're seeking good service provided by good people, contact Brad Riley - State Farm Agency. You can thank me later!"
We responded:
"Thank you! Our team takes great pride in providing personal, responsive service, and it means the world to hear that it makes a difference for you. Building real relationships and being here when you need us is exactly why we do what we do."
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Nora Cook

February 10, 2026

5  out of  5
rating by Nora Cook
"I added a new vehicle it was fast and easy. The agent broke everything down and explained everything to me."
We responded:
"Thank you! We’re glad the process was smooth and that our agent could help clarify everything for you."
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Cathy Sharpe

February 10, 2026

5  out of  5
rating by Cathy Sharpe
"JT made changing our auto and homeowners insurance to State Farm easy and saved us some money. I recommend you give him a chance to see what he can do for you."
We responded:
"We love hearing this! JT will be so happy to know he could make the process simple and help you save. Thank you for sharing your experience and recommending our services!"
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LaShay

February 9, 2026

5  out of  5
rating by LaShay
"Sam Busby provided quick and efficient service!"
We responded:
"Your feedback means so much to us! We’re dedicated to providing top-notch service and are so happy to know you feel confident in your coverage. Thank you for choosing our agency!"
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Cindy Lou

February 9, 2026

5  out of  5
rating by Cindy Lou
"My insurance dropped alot due to I only drive a couple times a month."
We responded:
"Thank you for sharing! That makes sense — driving only a few times a month can definitely lower your insurance cost. It’s great that you also have accident insurance in place for extra protection. If you ever need help reviewing or adjusting your coverage, feel free to reach out."